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How To Set Up Music On Hold For FortiVoice
Posted by , Last modified by on 14 July 2015 09:57 AM

How To Set Up Music On Hold For FortiVoice

Follow these steps to quickly install your new music on hold tunes:

  1. Download the music on hold tune that you prefer and save it on your computer.
  2. Open your FortiVoice configuration software and expand System Information > On-Hold/Ringback.
  3. In the On-Hold Settings area, select Play music from file loaded on FortiVoice and click the Load wav filebutton.  A window will appear asking you to confirm that you are uploading a .wav file. Click Yes to continue.
  4. A new window called Load Audio File will appear. Browse and select the music on hold .wav file that you want to upload, and click Open.
    The FortiVoice music on hold tunes are specifically formatted to work with your FortiVoice phone system. If you have downloaded a music file from another location than the FortiVoice website, you must ensure that the file is saved in the following format: 8 kHz, 8 bit, Mono, u-Law .wav file. You can convert .mp3 and other file formats to .wav with a tool like the Audio Converter and Ripper from
  5. In the Transfer Settings area, select the sound to play while the caller is being transferred.  You can selectMusic, or Ringback.
  6. In the menu commands, choose File > Save to FortiVoice.
  7. Congratulations, your new tunes are uploaded!  Now you can test the volume by placing a test call and going on hold.
  8. If you wish to adjust the volume, go to the Playback volume for music file list in the On-Hold Settings area.  Select the appropriate volume using the drop down arrow.
  9. In order for your volume changes to take effect, you must once again choose File > Save to FortiVoice.

If you have any questions, call us toll-free on 1 (888) 361-8511 or contact us online. Thank you for choosing Live-Tech.

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