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Choppy Voice or Call using IP Phone
Posted by Ludy Chacon on 06 August 2010 10:29 AM

Choppy Voice or Call using IP Phone

If the problem is isolated or NOT here are a few direct suggestions to complete.

  • Check for the latest Firmware Version and confirm that phone is fully Updated.
  • Locate the LAN IP address of the phone that is having issues and do a simple PING test from your computer to the phone. Document the MS rates and note for any (Requested Time Out, High MS Rates & Variable Results).
  • Make sure the phone is setup on a Direct cable to your Network switch. Try to avoid Hubs or other spits in the connection to the Network backbone.
  • If you use the phone connected to the same line that is shared with a PC (DUAL LAN PORTs) try eliminating the PC LAN port and use the phone direct.
  • As a test move the phone to another network connection and retry your voice tests. This test can identify if there are any issues with the current connected network run.

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